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OMG, It's Bob Vila!
I was finishing up November’s Popular Science magazine last week and I was at the point where I started getting to the bad advertisements at the end of the magazine. And much to my surprise, I see yet another expensive space heater advertisement that claims to reduce your energy bills by 50%. This was a different ad than the Sunheat heater; however it is basically the same product with one major difference: Bob Vila endorses it! Woo hoo!!!
This heater is called EdenPURE, and it honestly looks like the same device. From a forum on the topic comparing EdenPURE and Sunheat a person says:
If you look at Sun Heat and EdenPure, their offers are nearly identical. From what I understand from a local dealer for Sun Heat, EdenPure is a spin-off of theirs, made by a guy who used to work for Sun Heat! Prices are very similar also. EdenPure has a plastic casing. Sun Heat is wood and both have Honeywell thermostats.
And yet the best review of EdenPURE and other expensive space heaters (like Sunheat) comes from one of hte most trusted resources out there: Consumer Reports. From the Consumer Reports review of the EdenPURE heater:
The unit was the second-lowest-scoring space heater we tested, earning only a 24 out on our 100-point scale. According to the folks in our Tech department who tested space heaters, the EdenPure provided lackluster temperature control and was not particularly easy to use, What’s more, it was pricey and lacked an overheat-protection feature (key for safety). The GEN3 models do have this important safety feature, according to BioTech Research.
If you’re in the market for a new space heater, be dubious about any heater whose manufacturer claims the appliance will slash your heating bills. Here’s why:
For every degree that you lower your home thermostat in the winter, you’ll save about 3 percent on heating costs. So the only way to really save with a space heater would be to use the unit in the room you’re in and turn down the thermostat elsewhere in the house so that your main heating system would not operate. To save 50 percent on your heating bill, you’d have to lower the home thermostat about 17°F. Also, based on national average fuel prices, using an electric space costs more than twice as much to operate as a natural-gas-fueled central-heating system.
Here’s an article from ripoffreport written by someone who used to work at the company that makes Edenpure. I believe it because they aren’t trying to sell anything, just give advice. I wouldnt put too much stock in the warehouse workers though, I’m sure a lot of companies have those problems.
Some of the more common complaints I’ve read about the Edenpure heater:
- Quartz bulb burns out
- Too expensive (about $300) for a space heater you can buy at Wal-Mart for 1/10th the price
- Doesn’t put out enough heat
- Raises electricity bills
But hey, at least it wont catch your house on fire.
Bottom Line:
The reason they say it will cut your heating bill by 50% is that you are changing from central heat, to a space heater. This means that you have to move the heater around to each room you are in to stay comfortable. It’s a change in strategy, not a new amazing product. I’m going to take our a lame ad in Popular Science with the slogan:
SLASH your Energy Bills FOREVER!!!
Do you know what I’ll be selling? A Snuggie.
Snuggie: Slashes heating bills!
Wait, so the space heater in my room that I use instead of the central heat sometimes–should I even bother?
No, I’m sure that is probably fine. I’m not saying space heaters aren’t good, I’m saying really expensive ones are probably a rip-off.
I know for a fact you do save money by running small space heaters in select rooms and turning down the main heating system. Last year I explained it to my wife. You have spend $20 to save $50. Increase was $20 in electricity and the savings was $50 for natural gas during the month of December.
EdenPURE heaters are a total waste of money. I like the little non-ceramic digital thermostat units.
Shame on Bob Vila for endorsing this product, he starts out talking about the heat you loose through your unsealed duct work and than instead of giving you an answer like use Mastic Sealnt to seal most of those ducts he gives you EdenPure! How does using more electricity save you money? It doesn’t! Does it save you money to seal all those leaky ducts with Mastic? Yes!This is what he should be endorsing http://www.rcdmastics.com/
I agree with you, Shame on Bob Vila…He endorses a product which only workd for 3 weeks…He was the reason I bought in the 1st place…NEVER AGAIN
Hopefully Edenpure will make the appropriate changes to their heaters in order to become a suggested retailer. Quartz infrared heaters are still somewhat in their infancy, and every manufacturer seems to be having the same problems with their thermostats and fans. Will Edenpure heaters stand the test of time? Still undetermined and kind of doubtful from the insider information we now have, but let’s keep a positive view on this new technology, as it might just save the day once they get all the bugs worked out. For now…be sure to read all the reviews before making any purchasing decisions on radiant heaters.
We love our edenpure heater and it does save about $50 month on electric bill, but only 2 years old and we have had to replace our bulbs and our thermostat and circuit board too expensive for 2 yr but when in good shape works like a space heater should. Anyone from edenpure reads this i would like a respone back to us. thanks
Thanks Lyndal. I’m sure it works like a space heater, but the question is, does it work better than just a normal space heater that you can get for $50 at Wal-Mart? How much have you spent on yours?
Hi, Chris!
That’s my concern… which space heater is most cost effective and does not remove/depleat ambient oxygen? Do you know of a site/product comparison that I can view? Thanks!
I don’t know. My electric has doubled from last year to almost $500. I have two of the Gen 3 models and also some new electrical cooking appliances for my mother-in-law who is downstairs. Not sure what it is that is raising the bill so much. My bill last month on both heaters was about $300. Has anyone seen a large rise in their bills. My uncle has three units and said he saw a very small increase in the electric bill.
Does anyone know why my Eden Pure unit won’t stay on and where it can be repaired? Thanks
BUYERS BEWARE..EDENPURE MIDWEST has a great scam going. Know that if u buy a heater from EDENPURE MIDWEST and u are not happy with the product, that when you return as you do have 60 days for your full refund,well when u do return, they are going to TRY and charge you a 45 % Restocking fee and a $30 Initial shipping fee, which comes to a Restocking Amount of: $178.65,is they would have posted that on their WEBSITE so you can plainly see it, I would not have purchased it….BY THE WAY, HEATER QUIT WORKING AFTER ONLY 3 WEEKS We did try and contact MIDWEST and they stated that fact is located in the consent to policy box, nice and tucked away that way you will not see, they would not refund my $178.65 to me, so do as I did, contact you credit card co. and they will handle your issue for you, needless to say, I GOT A FULL REFUND
Thanks, Frank!
That’s $400.00 I wont spend on Ed’s gen4!
A 1500 watt heater will deliver 5100 BTU’s of heat per hour no matter if it comes from a 20 dollar walmart heater or a 300 dollar heater made in an Amish barn. All electric heaters have essentially the same efficiency at converting electric energy to heat energy. If the heater does not indicate anywhere how many watts or amps it uses, BEWARE of a possible scam. A quartz heater, a ceramic heater, and a plain old baseboard heater all have the same efficiency of energy conversion in spite of what the salespeople try to tell you. You pay the same amount per BTU from all of them.
I’m pretty ignorant when it comes to electrical matters. When I use two space heaters at the same time, I blow a fuse (I have an old house and few circuits. Can anyone tell me, since the wattage is the same with ceramic heaters and infra-red heaters, will using two infra-red heaters in adjacent rooms trip the fuse?
Yes, more than likely. When you are using two heaters on the same electrical circuit, you add up the wattage (or current consumption) of both heaters. If each heater uses 10 amps, that’s 20 amps total. If you have a 15 amp breaker then it is going to trip.
I purchased 2 of the radiator on wheel syle heaters. They have 3 heat setting. They seem quite safe as they dont appear to have the flammabilty problems you might get with heat elements.I got these types because I when a fluid system heats up, once it reaches the thermostat on off cycles, the fluid in the radiator remains warm longer than ambient air which tends to keep an even temp for the room. I knew for sure that it cost more in general to use electric compared with natural gas heat. I have two rooms in a new add on area of the house. The duct work as mentioned in the add, which is in the attic above does have some heat loss. I cant tell you if I have saved anything. I havent checked. But my thought is once the radiator fluid in the heater is warmed up, it should allow the heater to have a pretty low duty cycle.
Thanx to all those who having tried the product, took the time to advise others as per their experiences. This makes for an enlightened consumer and a product engineer that must compete on a nearly level playing field.
My furnace man came to repair my furnace and told me he bought an Edenpure and was very happy with it.He says it burns only 2 kilowatts in 24 hours and he said it was cheaper than using his heat pump and he has a double wide and he loves it.To all of you who have their doubts I was told the infrared heat heats better even though the Walmart heater is the same wattage and 1500n volts it dosent take as many amps to keep your has warm because of the infrared heat.i MYSELF USED A CERAMIC HEATER AND TURNED MY HEAT OFF LAST WINTER AND CLOSED OFF THE OTHER ROOMS AND IT COST MORE AND PROGRESS ENERGY WHERE WE GET OUR POWER SAID IT WAS NOT AN EFFECIENT WAY TO HEAT.So hope this answers your doubts or questions. I myself find if I put an oil lamp close the other rooms off and light three candles and wear an extra shirt it keeps the room warm enough.It’s cheaper tha an eden pure to do that and wear a snuggie.
thanks for all the info on this Edenpure. I was just going on line to check up on it because I saw the comercial yesterday and was telling my boyfriend about it. These experiences made me change my mind..
This is a sub par product and the company should be shut down. They breed on the elderly and DO NOT STAND BY THEIR PRODUCT. They make a product that can burn your house down and they don’t care at all. This is why law suits are so high in this country. Companies like this that clearly know they have made a sub par product that is potentially dangerous, and it will take one large law suit to get them to stop. I am writing this review, one to stop you from giving them your hard earned money and to let others know just how dangerous their product is.
Don’t believe all the comments you are reading, call their help line 1800-895-0008 I know the number by heart. I have called more times then I care to think about.
Let me know if you get to speak with someone. They just have a simple recording that tells you their hours of operation. I did get a hold of someone in customer service and they told me that they would have someone from customer service call me back ??????????????? WHAT???????????? 6 hours of calling and you now want have someone in customer service call me back? I 24 hours Cheryl Promised me. Needless to say that was 3 days ago. SO if you call them, please do me a favor and ask them to call Debbie back. Bob Vila you should be ashamed of yourself. Well, since no one else cares about customer service, why should we expect you. Hope you made a lot of money to attach your name to that product.
Perhaps folks should read Fred Bucheit’s message again. All electric space heaters have the SAME IDENTICAL EFFICIENCY. Period. End of story. If you don’t believe that, I have a great perpetual motion machine I would like you to invest in. Safety may be another matter, but they all take electricity and convert it into heat whether it is by resistance coils or light bulbs or ceramic disks. One kilowatt of electricity converted to heat produces 3,413 Btus per hour. Period. End of story. This is regardless of the type of space heater design it uses. The EdenPure design engineer who says they came up with a quantum leap in electric heater efficiency improvement is a bunch of crap. A 27 cent light bulb from WalMart has the exact same efficiency since it converts electricity to heat just the same. All the anecdotal stories of someone’s Uncle Joe or so-and-so’s HVAC repair guy saying that this product is so much more efficient than the other product is just so much baloney. Mastic Fan pretty much had it right in his comment, though he sort of pushed his product in the process. Bob Vila’s video hammered the loose metal ducts, and rightly so. But the solution is to put the ducts within the conditioned space and then the heat they lose pretty much goes to where you wanted it in the first place. And if you already have the leaky ducts in an attic or crawl space, then seal them up as tight as you can (UL 181 foil tape is better than nothing) since that will have a much faster payback than any space heater you can buy. Having the insulation wrapped around the outside of the metal duct only hides all the leaky seams, it doesn’t hold the leaking air in. That is what a lot of the installers plan on, that you won’t be able to see how crappy the duct installation really is then you will complain to your electric or gas company about your high heating or cooling bills.
I like your info. Since I don’t know much about electricity, I want to make sure I’m understanding what you are saying. Is it possible for one heater to heat a room better by the way it radiates heat?? Is that possible? Or are you saying that how it’s made, how it radiates, etc makes no difference in how much it will cost to run it?? I live in way rural America. My electric bills are very high. I’m just interested in cost… I’m trying to find some way to reduce the cost to heat our home. I’d love to hear your ideas.
Thanks
I’m assuming you currently heat with electricity and not natural gas or propane? In terms of using electricity to create heat, all electric heaters operate at close to the same efficiency, so there is little difference in terms of how they create heat. There may be a little difference in how they distribute heat, but I’m not sure if it’s worth paying much more for a heater that advertises itself as more efficient.
Finally something I can understand, bottom line is when they advertise 6000 to 6200 Btu’s it is going to use almost 2 kWh irregardless. unless you go to something with requiring 220v outlet per room.
So the question is how many holes do you have in your house, can you plug them and if you use a space heater, is the delivery method efficient and safe.
Thanks for the good info.
In CT. and most cold weather states the building code requires all hot air and air conditioning supply ducts to be insulated and taped, and they do get inspected. Installers almost never install supply ducts in exterior walls unless there is no other way and if they do, they super insulate them. The only place these space heaters help is in the bathroom and I believe the safest one for that is the model that looks like a radiator on wheels.
We bought 2 Gen4 heaters and have no complaints, heats our home fine, our Uncle bought one when they came out, he lives on a farm and heated his home fine, and we were very impressed so we then decided to buy ours. We even use it in our 5th wheel camper and works great there too. It does the great job as they advertise it does and I plan on buying one for my husbands shop. Well you know how it goes for some, to each his own. We’re happy customers, I hope others are too. I have small children around at times and am happy with the safety features. I have used other brands before and children had gotten near them and close to getting burned if I hadnt watched them around it. But with the Gen4 I dont have to worry about them walking buy the Gen4 it sure is safe. Thanks Gen4
Hi!
I understand about the slow heat and the cool touch (most problems I’ve read about is gen3/US 100); yet, I am also concerned about the cost ($ 400.00) vs. the claim of excellent energy saver… have you tracked your electric bill (have the eden products consumption been mininal as they claim or has your electrical usage experience an extreme increase)?
Thanks!
My electric bill has gone sky high while my Kilowatt charge is 6.84 cents!! Just got my bill and it has gone from $50/month to $95.95 to $128.43!!! I have a new EdenPURE heater running in my den-because the room is not insulated well- and I keep my thermostat no higher than 65 degrees. I am going to shut the doors and turn that piece of junk off and see what happens now!!
Thanks Suzanne!
…you’ve just answered my question to Mel&Randy… it is one thing to claim x% off from heating cost when all they are suggesting is that you turn down/off your central heating unit… but it is another thing to state that the product itself has such advanced technology that it uses less electricity than the average space heater… too bad not even Consumer Report addresses this important issue!
I bought one of the Gen 3 1000′s in 2008, am still using it and wouldn’t trade it for anything. I have a 500 gallon LP gas tank sitting in my back yard that still has 49% gas in it and hasn’t been filled since the summer of ’08 and they only fill it to 80% when they fill it. So I’ve only used about 40 gallons of gas a year which includes my cooking on a gas stove! My home is 1250 sq. ft. and unless it is nearing zero outside, it keeps the house between 70-75 degrees. I have Ameren as an electric provider and anyone that has Ameren knows that it is pretty darned expensive. However, my electric bill runs about $50-60 a month over my average spring/fall bill. Summer is high due to the AC so I am counting how much it is over the lower seasons. Over the course of the average winter here in Illinois it may run me $250-300 per heating season to run the EdenPure. However with the price of LP gas and having to fill the tank at least one more time after the summer fill when we didn’t have the Edenpure, we would be spending at least $6-700 to heat the house over the heating season. That’s how you save money even with your electric bill going up. Once I start using the EdenPure at the beginning of the season, the furnace is switched OFF and is only turned on if the temperature outside is in the single digits and even then does not run very often. Those who do not have one of these and think they know it all should mind their p’s and q’s and think twice. The one likely reason that these may not heat a home well is that the home is probably not insulated very well or may have some serious air leaks in the house but I doubt the seriously that the heater is the problem. Hope this helps anyone sitting on the fence about getting one of these. If your home is well insulated, you should do very well with it! The heat of the EdenPure is a nice even heat too. With the furnace running instead, you get warm while it’s running but cool when it’s not.
My family has owned several of these units. We have had a couple that have died within 2 years but we have a 3 year old 3rd generation still plugging away. While I am unsure about the efficiency and safety mechanics The heaters work well for us as a supplement to our wood stove for primary heat [lower level of the house no HVAC]. They also offer a more diffused heat than many other space heaters; that is a plus to prevent hot spots [metal on the heaters that can be touched, and furniture ect]. As with all newer technologies it may go by the way side, I recommend using wisdom when buying ANY consumer product if you are foolish enough to think there is a magical product that will save you tons of money a year, costs nothing and you don’t have to think then you are a scam artist dream.
Six weeks after ordering this product, I still had not received it. I called, only to be told someone would get back to me. My emails went unanswered. Finally I gave up and canceled the order. Five hour later I received email saying the heater had just been shipped. The reference number they supplied for the shipping company showed the heater was not picked up until the afternoon of the following day. After just 3 weeks of using the heater, it stopped producing heat. Thinking it was still under warranty, I called to find out how to return it. I was told the unit was no longer under warranty. From what I was told, they considered the warranty to begin the day you order/purchase the heater, not from the day they ship it, or when you receive it. They didn’t seem to care that it was their fault it wasn’t shipped immediately, so I’m stuck with a heater that blows cold air. Maybe I can use it this summer as an air conditioner.
Did you purchase this right from the manufacture or another website? Im looking at buying one of these, but have seen some complaints about customer service but no one states where they bought it from.. Thanks
We purchased our edenpure last year. It arrived in a timely manner, but right out of the box, it didn’t work. Never heated up. We returned it in exchange for one that worked… received the replacement in a timely manner and used it all winter long with no problems. At the very end of the winter, one day we went to turn it on, and it wouldn’t heat up again (crystal element burned out we think) Regardless, if this is going to be the usual chain of events with this product, don’t waste your money on it and buy a cheaper space heater for supplemental heating. We did notice a huge decrese in our gas bill, an elevation in our electric bill, but found that the increased electric bill was much more tolerable than the gas bill. We’ll see what happens when we get our replacement (or fixed original product) back… if it burns out again, I would not waste the time, effort, and money to have it fixed yet again.
Last winter, I attempted to purchase a Gen4 heater and was told it would ship by a certain date. After I ordered it the date was pushed back by a substantual period of time. I wouldn’t get the untit in time to know if it really saved any money, so I cancelled the order and like the other person above, I received a mailing saying my unit would now ship in a few days, I called them and told them I was no longer interested. Later on they sentme another mailing saying I could get a unit at a substantual savings and it would ship in a few days, of course by this time the need to use the heater during this season was gone, I didn’t respond to the offer. Thier method of doing business is very poor and I see 50 complaints for every person who claims to be happy with the product. Most feedback is about Gen3 or before, still loooking for those who bought the Gen4′s are they any better. Also I saw a Gen4 in anACE Hardware store recently and it was a lot smaller than the Gen3′s, what’s with that?
We bought 2 of the EdenPure 500XL model 900 watt heaters at the price of $299 apiece. They did not even last 3 months, (this was from Sep.-Nov. not even the coldest months of winter), before the quartz heating elements burned out in both units, and they really were not capable of keeping the rooms heated to a comfortable level. My electric usage for the first full billing cycle using the heaters was 2400 kwh’s resulting in a bill of $240. After they stopped working I went back to heating my 4000 sq. ft. home using only the wood stove in the basement. My electric usage for a full billing cycle of not using the heaters was 714 kwh’s, resulting in a bill of $98, so do the math, that was $740 for barely 3 months of very lackluster results, fuel oil would have cost just as much, and kept the house at a more comfortable level of warmth.
So, from my experience, do not waste your money on these heaters, they are a joke, and their slick ad campaigns (Paul Harvey was shilling for them then)are a complete lie.
….end of rant.
Just got back from Lowe’s looking at the Dur-aflame compared to the Eden-pure. 1,500 watts per hour at $ 5 to 6 dollars per kilo watt hour. I run it wide open for 10 hours, I calculate it will cost me $ 75.00 per day x 30 days = $ 2,250.00 a month. Lets say 15 minutes per hour x 10 hours x $ 5 dollars per klw = 12.5 x 30 = $ 375.00 for heating my broom closet, now that’s more like it.
I was really hoping its was as good as it sounds.
Jack,
Where did you get $5-6 per kWh? Chances are it is closer to 10-20 cents/kWh?
I called Georgia Power and asked what was my cost per klw, they said 5.06 on the off season and 9.61 in the summer; I thought they were talking dollars; actually in cents.
I calculate now .90 cents per ten hours at 1500watts or $ 27.00 per month.
Question I have been trying to get answered is when the package state 1500 watts is that 1500watts per hour? If not and I buy the unit and it is a lot more, how much more? Cost to operate?
I do not want to afford one of those unexpected 500 dollar bills.
Help if you can,
Thanks
Jack, Check out our post on “What is a kWh“. I think that may help. The watt indicated the instantaneous energy consumption when the heater is running. You multiply that value by the amount of time the heater is on (in hours). If it is only on for 15 minutes, that is .25 hours. That value is your kWh. You then multiply that by your rate (which is probably $.056 in the off-season) to get the cost that the heater uses per the time period. If you are still uncertain, send me an email (chris@mapawatt.com).
I purchased the space heater in April of 2011 and used it a couple of times. Then this fall tried it again. It is a worthless piece of junk – the only way it will heat my 30 x14 living room is that it stays on constantly for several hours. Altho I have used the heater for only about 20 hours, the company will not give me a refund due to the 60 day guarantee having expired. It will go out in the trash pickup as soon as possible.
I have an Eden Pure and I love it. It heats our whole living room and kitchen area, though it takes some time(1 hour) to get there. We have had it for three years and it is great. We keep our heat at 60 all winter. Without it on it’s pretty chilly. The cat sits on it and it is safe. It doesn’t tip over, it has wheels, a temp setting, and even a remote control. We have tripped over it a hundred times, that is my only complaint. It was expensive, but it has worked longer then almost all the others we have tried. As far as out bills, they are not outrageous as they once were, but I have not sat down to figure it all out as the gas and electric is on one bill. It also had a three year warranty. My dad got one too and has the same experience as I. So, that’s my two bits. Too bad that all your experiences have been bad.
I feel they may decrease gas, propane or oil consumption, but drawing 1500 watts is like running a blow dryer on high. My particular system is forced hot air, so I’m running electricity no matter what. Accurate digital temperature controls and thermostats are needed on a unit, and from reviews and comparisons I’ve read , the EdenPure doesn’t have them. There’s no magic heating system, there are cons to wood and pellets, oil, gas and propane. Research before you buy.
I just returned the Edenpure. Tripled my elect. consumption, (Checked it every 24 hrs., religiously)!! No heat, no help. Now will see how much they refund and how much of a hassle I get!! If I passed gas, it would be warmer!!! Will report back on how it goes~~~
Eden pure is pure 100% overpriced junk. Made in communist china which says a lot about the quality. Unit worked for several months and then nothing.
I thought it was made in the U.S.?
The EdenPURE is a big hack, good marketing, nice design, air purification for buzzword some meta-celebrity advertisement and that’s it. I sent my EdenPURE back for refund after few days of testing. Main reason because for that price I wanted it to be perfect, and it wasn’t. Such priced space heater can not allow itself to be loud like the EdenPURE GEN 4 is.
I bought a Bionaire BH3950 heater review instead and is totally noiseless and more effective in heating than the EdenPURE ever was for less cheaper.
I have two Honeywell oil filled radiators with electronic thermostat that are silent and have three power/heating levels. Caught them on sale last year at Target for $60.00. Retail is $69.99 and they work great. Wheels allow easy movement and a folding handle. I am very pleased with both and on right now! Zero maintenance too!
Listen folks, use common sense here. Save you money and get a 94-97% fuel efficent furnace for heat.Before I start ,let me get this out of the way, all those Amish heaters are made in China !!
If you believe the Amish actually make space heaters I have some oceanfront property to sell you in Arizona.
Home heating oil is sky high and propane isnt cheap either.
If you have a wood burner or fireplace,use those, wood isnt cheap either.
Any heater that you plug in consumes a lot of electricity.
Natural gas is still the cheapest heat available unless you get free wood to burn.
If an offer sounds to good to be true it is!
I am out of work right now, and short on money. My house, with heat pump, does not heat well in frigid cold. Was going to pinch pennies and buy one of these smaller EdenPure models…but after all that I’ve read….I’m not wasting my money that is so short at this time. Hate to be cold…but would really be riled by wasting money and STILL be cold or with messed up crappy unit. Thanks for all the input.
I would just go to your local hardware store and ask them which unit they recommend. I would get one with a thermostat on it.
Bob villa was fired from this old house show yrs ago for taking kickbacks for endorsements. Looks like he did not learn a lesson. Loser. I wouldn’t buy anything he endorses. Crook.
Wow, you’re right, from Wikipedia: “Bob Vila, the original host, left in 1989 following a dispute about doing commercials and created a similar show called Bob Vila’s Home Again. According to news reporter Barbara Beck, Vila was fired by WGBH Boston over making TV commercials for Rickel Home Centers, Home Depot’s competitor. Home Depot, the show’s underwriter, dropped its local sponsorship for This Old House after Vila made the commercials. Vila was fired in an effort to have Home Depot return as a sponsor to the show.”
I ordered this heater because I trusted Bob Villa , I got it today 1/9/2012 and am sending it back as soon as possible. I called my bank and had them cancel fitire payments for this heater , they said it would cost me $30.00 for a stop payment I said it is way better than paying 4 paymnents of 80.00 plus . plus who knows how much on electric . I am just gonna buy me a wood heater . I use propane . thanks for all your comments it really helped me think better . and yes shame on bob villa
My EdenPure Gen 4 (bought December 2010 from Bio-Tech) just stopped blowing anything but cool/cold air today! Went online to the EdenPure site and discovered that one of their “service centers” was only 30 miles from my home. I decided that that sounded better than me having to pay shipping/handling costs and waiting who know how long to get it back repaired!
Anyhow, called their customer service center and was told by 2 different customer service reps that they “preferred” that I mail the unit back to them for repairs and that, if I insisted upon having it repaired by the nearby “service center” that I would forfeit by warranty!
I replied that that “No, I believe that having it repaired at a service center that YOU recommend on YOUR EdenPure site is MY option. Furthermore, I will NOT forfeit my warranty rights because I do not want to mail the unit to you – my EdenPure Gen 4 is suppose to have a 5-year warranty!”
They transferred me over to their customer service “specialist” who, upon also hearing the above words,” forwarded my “proof of purchase” info (as I requested from them) to the nearby “service center.”
BEWARE, BUYERS! I’m told that when many customers mail in their units that they often receive a “refurbished” unit back…and it only has a 1 year warranty! THAT’S LIKE PAYING FOR A NEW CAR THAT HAS PROBLEMS BUT IS UNDER WARRANTY INTO THE DEALERSHIP…AND BEING TOLD THAT YOU CAN HAVE A USED CAR WITH A 1 YEAR WARRANTY INSTEAD!
Just an update. Disputed with credit card co. No refund. Heater Co. said never received, so further disputes upcoming. Returned the junk 4 days after trying.
I have 2 Edenpure heaters, a USA1000 and a GEN4 both one year old. Both units have failed to put out heat and need to go back for warranty repair. Yes, they are under the 5 year warranty period but I have to pay shipping both ways to get the heaters repaired and sent back to me. I wish now I had bought a couple of cheap heaters from Wally World. I have a small ceramic heater I paid 15 ucks for 20 years ago and its still going strong ! Save your money, don’t buy Edenpuke heaters !
I bought this space heater for my dorm and it was pretty much a joke. The thing just sucked electricty was pretty much like throwing $100 bills in my dog dish. I wound up selling it and picking up a different model so I dont have to stay wrapped up in my da*n snuggie all winter:)
We purchased two Eden Pure (Gen 3 – 1000) heaters near the end on winter here in NM last year and had to immediately send one back that made a audible noise whenever on. We did not get an exchange on that one due to the length of time to get any satisfaction with BioTech responses. We kept the good one, but since winter was over in a month we did not have to time to evaluate the heater for savings as stated by BioTech/Eden Pure in 2010, but will say the heater does heat well in a small room and allowed us to set our propane heater down a couple degrees.
When winter came the next year (2011) we decided to purchase another Eden Pure heater, this time the model was a Gen 4, also a 1500Watt heater. So here goes our review.
First off, we are now on our 4th exchange due to problems with each of the exchanges, and now we are sending the last one in to BioTech for a refund this time. This process has taken months to get through due to lack of responses from BioTech, we have had to make many calls to get anything done, the folks there keep you on hold for extremely long periods, it appears in hopes you will just leave a message or just stop bothering them.
One of the exchanges had some sort of white stain all over the top surface which bothered us because we had no idea what the substance was. As soon as we saw it in the box we re-packed it and sent it back.
We felt that BioTech/Eden Pure quality control lack any quality control before sending their products out the door, customer service was a joke to say the least, and leaving customers on hold in excess of 30-minutes, and sometimes disconnected, was extremely RUDE.
As for saving you $$$ and cutting heating (electric) costs, BULL!!! We had replaced our oil filled electric heaters with these Eden Pure heaters and saw our electric bills shoot through the roof. Our average monthly electric bills, when compared to same bills last year with the oil filled heaters, had gone up by approximately $100 to $150 more each month.
The Oil filled heaters were far cheaper to operate, one reason is that the oil filled heaters had three setting, 600W/900W/1500W, unlike the Eden Pure heater that is always at 1500W and would have to come back on every time the temp dropped, where the oil filled heaters stayed warm due to the oil inside not losing heat for some time.
We would not recommend purchasing these Eden Pure heaters if you really are interested in saving $$$ on your electric bills in the winter. I do not believe the 1Heaters would be any different since they are basically the same. Hope this helps you, the consumer.
How many kilowatts per hour does the heater use?
The EdenPURE/SunTWIN heaters have been tested to use no more than 1.5 kilowatts per hour
So if you figure out how much a kilowatt is costing you then you can find out how much its costing you.
Mine is almost 11 cents
so 24×30=720 hours a month
720hours x 1.5kwh = 1080 kwh x .11 cents = $118.80 a month
Some areas of the country is even more than 11 cents I have heard up to 50 cents per KWH
So are you really saving money? really? I understand thats run at all times but most people are running them all the time during the winter. You need to set it lower keep your furnace the same so you dont have something always running. Or just dont buy one. Your furnace turning on 15-20 times a day and runs for 5 minutes at a time is alot cheaper.
John
Nebraska
Great point Johnny. For more on this topic check out our posts, What is a kWh and Electric Space Heater: Energy Saver or Glutton.
Im In central ct. Not frigid or anything but last winter I bought one…went through jan. Without it and feb. With it…..equally cold months….oil delivery beginning of each month. Jan oil usage-144 gal. Feb-65 gal. Electric went up around 100-110the dollars. My oil price was 3.73 per gal. The 79price gal. I saved was $294able minus say $110 in increased electric for your st $184….in one month. It never moves and is never shut off. The unit …to date has run 24/7 on high for 8 months with no issues. And as for the argument of the savings and turning down the thermostat….
Ct has 1 of the highest electric rates in the in the country. If it saves for us it will save for anyone. You don’t have to turn your thermostat down 17 degrees. just do this for ex. You normally have it at 70…..move it to 70, turn eden pure on once at 70, raise the e.p. setting so you hear it kick on, the n move your thermostat to 68. The eden pure will do all the work on warmer days 40 or higher. Colder days it will simply make the room take longer to cool off resulting in the furnace running less. Keep in mind ….very important that this is an observation using oil…natural gas furnaces are less expensive to use
Bought one of the newer models. First month saved 50 gallons of LP gas and my electric bill did not budge. Win-win
How did your electric bill not budge if you cut out all that LP? Something’s not adding up.
Pete that could be do to not as harsh of a winter, and your furnace never had to run. The heater probably did not need to turn on that much. Dont tell me you also have a Dyson that dont loose suction? LOL
That’s probably it. No, I don’t have a Dyson, I fell for the Miele.